23rd April: 2010: Aer Arann has announced changes to its baggage policy in response to customer feedback and passenger trends. These changes will come into effect for all bookings made from Tuesday 27th April 2010. There will be no change to bookings made before this date.
Currently Aer Arann allows a free baggage allowance of 15kgs per passenger and this is very popular on domestic routes where passengers tend to carry less baggage. However feedback from customers has been that the 15kgs allowance is low compared with the 20kgs industry standard on flights to the UK and France where passengers tend to spend more time away.
Aer Arann believes that passengers would prefer a full 20Kg allowance with one simple bag fee rather than a lower allowance and the potential for excess baggage charges on international routes. However the airline feels that domestic passengers are happy with a lower free allowance as trips away tend to be shorter.
From Tuesday April 27th Aer Arann baggage policy will be:
The change in Aer Arann’s baggage allowances follows a review of passenger demand which found that customers flying on UK and French routes were travelling for longer periods and requesting greater allowances for checked-in luggage. A 20kg allowance suits the passenger demographic on these routes and the necessary charge fee, although lower than that of many other airlines, is a standard industry norm for a 20kg allowance.
“We found that while passengers appreciated the free baggage allowance they wanted a larger 20Kgs allowance on international flights”, said Aer Arann Director of Corporate Affairs, Andrew Kelly. “Prior to this change in policy a passenger with a 20Kg bag would have been liable for excess baggage charges of €40 and actually received no benefit from our free baggage allowance. Under the new policy passengers can now carry the allowance of 20Kgs for one simple per bag charge of €8 or £8”.
“It was also clear to us that domestic passengers tend to be on shorter business trips or weekends away and the 15Kgs allowance was all they needed and so we have left this free baggage allowance in place. But for domestic passengers connecting, for example, from Galway to our flights of our partner airlines Aer Lingus or Etihad Airways from Dublin we will continue to match their full onward baggage allowance free of charge”, he continued.
Aer Arann customers will also continue to enjoy Aer Arann’s competitive fares and great value offerings included the following additional benefits:
Information regarding Aer Arann Fees from April 27th:
Aer Arann also wishes to advise customers of changes to its terms & conditions in relation to fees and charges for flight bookings. From April 20th the following will apply: