All Aer Lingus Regional services are operated using Aer Arann aircraft and crew and are sold and distributed through www.aerlingus.com
For queries relating to travel, please contact Aer Lingus
0818 365 044 (08:00-18:30)
0871 718 2020
0818 36 5044 (09:00-17:00)
0871 718 2020
1. Where do I make new bookings?
New bookings for travel on flights operating from March 25th 2012 onwards should be made on www.aerlingus.com
2. Who do I contact regarding delays & lost luggage?
Queries regarding delays and lost luggage on Aer Lingus Regional flights should be directed to Aer Lingus customer relations:
Contact via the Aer Lingus web form: Aer Lingus Customer Relations Form
3. Where do I check in?
Passengers should check in for Aer Lingus Regional flights, operated by Aer Arann at Aer Lingus check in desks. (Passengers departing from Dublin should use the Aer Lingus check in desks located in Terminal 2). Passengers may also check-in online (where available) or at Aer Lingus self-service check-in kiosks (where available). You will require your new Aer Lingus booking reference to check-in.
4. Can I use online check in?
Yes, if you are travelling from an airport where Aer Lingus online check-in is available. You will require your Aer Lingus booking reference to check-in.
5. When does check-in open/close
Passengers must check in for Aer Lingus Regional flights through Aer Lingus check in channels. Online Check In is available 30 hours before and up to 2 hours before your flight departure time.
Aer Lingus check in desks open 2 hours and 30 minutes prior to departure time for flights to and from the UK .
Please note that Aer Lingus check in desks close 45 minutes prior to departure (including self-service check in).
6. What forms of ID do I require?
For travel between Ireland and the UK the accepted forms of identification are:
Driving Licence with photo
International Student Card
National ID card
Bus pass with photo
Work ID with photo
For further information on Aer Lingus travel documentation requirements visit www.aerlingus.com
7. Do I need my Itinerary with me to check- in?
You will receive an email from Aer Lingus with your booking itinerary for your flight. This will be needed to check in for the flight, along with accepted valid ID.
8. Who do I call to make a change to my booking?
Contact the Aer Lingus Call Centre.
9. Will I still get the Aer Arann newsletters and promotional offers?
Yes. You will continue to receive news and promotional offers for Aer Lingus Regional services operated by Aer Arann.
10. How do I get the Aer Lingus newsletters and promotional offers?
You can sign up to receive these by visiting www.aerlingus.com .
11. Who do I send refund requests to?
If you wish to submit a refund request for an Aer Lingus Regional flight operated by Aer Arann, please contact Aer Lingus Call Centre.
12. Customer Relations
Should you have a query regarding an existing reservation prior to departure, please contact your local Reservations Department. Contact Aer Lingus Call Centre.
If you have recently travelled with Aer Lingus and would like to compliment our service or if you wish to submit a claim or bring to our attention an aspect of service you were not entirely satisfied with please write (including a copy of your ticket/boarding card) to your nearest office. The details of which are below:
Aer Lingus Customer Care Unit
Aer Lingus Head Office
Fax: 00 353 1 886 38 32
If you intend to submit a claim for reimbursement, original relevant reasonable receipts, will be required. In this instance, please use the postal address provided above and enclose all receipts. Please retain copies of all receipts for your own records.
If submitting a fax, please send ONCE only. All correspondence will be responded to.
13. What if I want to bring sports equipment then who do I contact?
Please contact the Aer Lingus Call Centre.
14. How do I use Aer Arann vouchers now?
a) Voucher reference code
b) Competition/promotion details
c) Passenger Name(s)
e) Preferred flight number (www.aerlingus.com)
f) Preferred dates of travel (minimum of 14 days advance notice required):
g) Checked-in hold baggage requirements
h) Contact Number
i) Contact Email Address
Unfortunately expired vouchers cannot be utilised or extended.
15. Can I manage my booking on aerlingus.com?
Aer Lingus Regional flights, operated by Aer Arann can be managed on www.aerlingus.com once you receive your Aer Lingus Regional flight booking reference.
16. Are pets allowed on these flights and what is the policy?
Pets are permitted to be carried on Aer Lingus Regional flights operated by Aer Arann in line with Aer Arann terms and conditions. Please contact the Aer Lingus Call centre to request this.